You've been inactive for an hour or more. Set automatically when you were last active between 3 minutes, and 1 hour ago. You'll remain active on your desktop when Skype is running in the background and you're using your keyboard or mouse, and on your mobile device when Skype is running in the foreground. Go to Device Service and Repair, register, and then select your Surface to start a service order.Set automatically when you first sign in. If these steps don't resolve the problem, you can submit a service order to Microsoft to access available repair or replacement options.
For more info, see Creating and using a USB recovery drive.
When the Surface logo appears, release the volume-down button. Press and hold the volume-down button while you press and release the power button. Insert the USB recovery drive into the USB port on your Surface. Start your Surface by using a USB recovery drive. Solution 3: Reset your Surface using a USB recovery drive If Windows doesn’t start: Go to Solution 3. For more info, see Download drivers and firmware for Surface. Install the latest Surface and Windows updates to help prevent future problems. If Windows starts after you force shut down and restart To find out how to force your Surface to shut down and restart, see Force a shut down and restart your Surface. Solution 2: Force a shut down and restart If the logo continues to appear, try Solution 2. Large updates may take up to 20 minutes, so you may need to wait while they install.įor info on troubleshooting installing updates, see Trouble installing Surface and Windows updates? Sometimes the logo stays on the screen while Surface updates are installing. Solution 1: Wait while updates are installing If you see this, try the solutions, in order. Getting devices ready or a spinning circle may also appear on the screen below the logo Less What you seeĪ Microsoft logo that remains on a black screen
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